Frequently asked questions

Return shipping costs may apply unless the item arrived damaged or there was an error with your order.

01

How many days do I have to request a return?

You can request a return within 30 days of receiving your order, as long as the item remains unused and in its original condition.

01

How many days do I have to request a return?

You can request a return within 30 days of receiving your order, as long as the item remains unused and in its original condition.

01

How many days do I have to request a return?

You can request a return within 30 days of receiving your order, as long as the item remains unused and in its original condition.

02

What items are eligible for a refund?

Only unused items in their original packaging are eligible. Custom or final sale items may not be refundable.

02

What items are eligible for a refund?

Only unused items in their original packaging are eligible. Custom or final sale items may not be refundable.

03

How long does it take to process a refund?

Once we receive and inspect the returned item, refunds are processed within 5-7 business days to your original payment method.

03

How long does it take to process a refund?

Once we receive and inspect the returned item, refunds are processed within 5-7 business days to your original payment method.

04

Do I need to cover return shipping costs?

Return shipping costs may apply unless the item arrived damaged or there was an error with your order.

04

Do I need to cover return shipping costs?

Return shipping costs may apply unless the item arrived damaged or there was an error with your order.